SCSM 2012 R2 HTML 5 Self Service Portal Enumeration List Order

Hello All!

First of all Microsoft presented HTML 5 Self Service Portal (SSP)  for SCSM almost year ago. There were 3 Updates released after that. Latest Update description has information about Enum List issue fix:

  • Enums in list don’t appear in the same order as they are shown in the console.

I checked that issue with Out of Box lists (i.e. Incident Classification, Incident urgency…):

I changed Order in Incident Classification List and Add additional Entry in SCSM Console

scsm_ssp

 

After checked Enum List Order on SSP  – but nothing changed in List Order or List Items

After I killed process and Entered SSP again Enum List for Incident Classification was in correct State

ssp_taskmgr

scsm_ssp2

 

Main Idea if you expect to see changes for List Order on SSP as fast as possible you have to kill w3wp.exe process responsible for SSP Application in Task Manager on Internet Information Service (IIS) Server. This step described in MS Technet.

Next if you’re using Custom made Enum List for yours Applications, Offerings e.t.c and you develop management pack in Visual Studio/NotePad++ you probably will just Copy/Paste Entities and after that change IDs and you could face situation that in SCSM Console List will be in Correct order but on SSP it will be NOT same:

Cause of problem: same values in “Ordinal” Parameter for EnumerationValue.

Solution: make sure that you set Ordinal to appropriate values based on your List Order.

After that Items in yours List will appear in correct order.

Thank you.

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